Privacy Policy

This Privacy Policy explains how Wok M Noodles (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website at https://www.wokmnoodles.co.uk/, contact us, or otherwise interact with us. We are committed to respecting your privacy and complying with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect personal information about you when you interact with us, for example:

When you browse or use our website;
When you contact us by email, phone or contact form;
When you subscribe to updates, offers or newsletters (if available);
When you take part in a promotion, competition or survey;
When you interact with our social media pages or third-party delivery platforms.

The personal information we may collect can include:

Name and contact details (such as email address, phone number and postal address);
Booking or order information (for example, delivery address and order details when applicable);
Communications you send to us (such as enquiries, feedback or complaints);
Technical data, such as IP address, browser type, device type, operating system and pages you visit on our website;
Preferences and any other information you choose to provide to us.

How We Collect Information

We collect information in the following ways:

Information you provide directly to us, for example through forms on our website, emails or telephone calls;
Information collected automatically when you use our website, such as cookies and similar technologies that help us understand how our site is used;
Information received from third parties, such as delivery partners, online ordering platforms or social media providers, where permitted by law and their own privacy policies.

How We Use Your Information

We use your personal information only where we have a lawful basis to do so. This may include:

Providing our services to you, such as processing enquiries, reservations or orders;
Responding to your questions, feedback or complaints;
Managing and improving our website, including monitoring its performance and user experience;
Sending you marketing communications that you have requested or consented to receive (you can opt out at any time);
Carrying out analytics and research to understand how customers use our website and services;
Complying with legal obligations and protecting our rights, property and safety, or the rights, property and safety of others.

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without first informing you and, where necessary, obtaining your consent.

Legal Bases for Processing

We rely on one or more of the following legal bases to process your personal information:

Consent: where you have given us clear permission to process your data for a specific purpose, for example to receive marketing emails;
Contract: where processing is necessary to provide our services or fulfil our obligations to you (for example, handling an order or reservation);
Legal obligation: where we are required to process your information to comply with applicable laws or regulations;
Legitimate interests: where processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests.

How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure servers, access controls, password protection, limited access to personal data and regular review of our security practices.

We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required to meet legal, regulatory, tax or accounting requirements. When information is no longer needed, we will delete or anonymise it in a secure manner.

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our website, process payments (if applicable), send communications or provide IT support, under appropriate confidentiality and data protection agreements;
Third-party platforms such as delivery partners or ordering services, where you choose to place an order through them and subject to their own privacy policies;
Professional advisers such as lawyers, accountants or insurers, where necessary for our business operations;
Law enforcement agencies, regulators, courts or other public authorities, where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

Links to Other Websites

Our website may contain links to other websites, including third-party delivery platforms or social media sites. We are not responsible for the privacy practices or the content of these external websites. We encourage you to read the privacy policies of any websites you visit before providing your personal information.

Your Rights

As an individual in the United Kingdom, you have certain rights in relation to your personal information, subject to applicable law. These rights may include:

The right to be informed about how your personal data is collected and used;
The right of access to the personal data we hold about you;
The right to request correction of inaccurate or incomplete information;
The right to request deletion of your personal data in certain circumstances;
The right to request restriction of processing of your data;
The right to data portability, to receive your data in a usable format and reuse it with another service;
The right to object to certain types of processing, including direct marketing;
Rights in relation to automated decision-making and profiling, where applicable.

If you wish to exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Children’s Privacy

Our website and services are not primarily directed at children. We do not knowingly collect personal information from children under 18 years of age without appropriate parental or guardian consent. If you believe that we have collected personal information from a child without proper consent, please contact us and we will take steps to delete such information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, understand how our site is used and improve our services. Cookies are small text files placed on your device when you visit a website.

We may use:

Essential cookies, which are necessary for the site to function correctly;
Performance or analytics cookies, which help us understand how visitors use our website;
Preference cookies, which remember your settings and choices.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Your Right to Withhold Information

You can browse our website without providing personal information. However, some features and services may not be available to you if you choose not to provide certain details or disable cookies.

Contact Us

If you have any questions about this Privacy Policy, our use of your personal information or if you wish to exercise your data protection rights, please contact us:

Email: info@wokmnoodles.co.uk
Phone: +44 7479 707974
Website: https://www.wokmnoodles.co.uk/

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you are unhappy with how we handle your personal information. For more details, please visit the ICO website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices or our services. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.